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CITIZEN CHARTER

The Citizen's Charter provides information on various service rendered by this department to the public like effecting new service connections, defective of defective meters etc. The jurisdictional areas of the various Section officers, Sub-Divisional officers, Divisional Officers are available by which the public / consumer may become aware to whom to be contacted for their needs / complaints.

The Citizen Charter indicates the time limit for the existing power supply to various class and category of consumers having various loads by mere service connection by extension of lines, erection of transformers etc, to issue certificate on feasibility of extension of power supply to LT / HT industrial loads. The Citizen's Charter can be referred for the checklist of document to be enclosed for the application for extension of power supply to various category.

Sl.No Chapter Index of new Citizen Charter - 2003
1 ALL Display the entire details of Citizen Charter
2 I Service Rendered by Electricity Department
3 II.1 Puducherry Region  (1) Executive Engineer - I (Town)
4 II.2 Puducherry Region  (2) Executive Engineer - IV (Rural North)
5 II.3 Puducherry Region  (3)Executive Engineer - IX (Rural South)
6 II.4 Karaikal Region  (Executive Engineer-V)
7 II.5 Mahe Region
8 II.6 Yanam Region
Permanent Service Connection
9 III.1 L.T. Service Connection (Domestic, Commercial upto 10 KW)
10 III.2 L.T. Service Connection (Domestic, Commercial above 10 KW)
11 III.3 Low Tension Industries upto 5 H.P.
12 III.4 Low Tension Industries above 5 H.P.
13 III.5 High Tension Industries
14 IV Issue of Power Feasibility Certificate
15 V Other Works
Check List for application
16 VI.1 (i) New Domestic Service Connection - Low Tension
17 VI.2 (ii) New Commercial Service Connection - Lighting & Air Condition
18 VI.3 Low Tension Industrial service connection
19 VI.4 High Tension Industries
20 VI.5 Agricultural Service Connection
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